At Vacancy.ng, we are committed to providing a transparent and fair experience for all users. As our platform now allows employers to post jobs free of charge and job seekers to apply for jobs free of charge, this Refund Policy applies only to any paid products or services that may be offered by Vacancy.ng from time to time.
By purchasing any paid service on Vacancy.ng, you acknowledge that you have read, understood, and agreed to this Refund Policy.
All payments made to Vacancy.ng are final and non-refundable, except where required by applicable law or where expressly stated in this policy.
We do not provide refunds for:
The following services are completely free and therefore do not qualify for refunds:
Since no payment is required for these services, no refund applies.
From time to time, Vacancy.ng may offer optional paid services, including but not limited to:
Unless otherwise stated, payments for these services are non-refundable once processing has begun or access has been granted.
A refund may only be considered where:
Refund requests are reviewed individually and approval remains at the sole discretion of Vacancy.ng.
Verification fees cover administrative work, document reviews, identity checks and third-party verification processes.
Once a verification request has been submitted or processing has commenced, no refund will be issued, regardless of the outcome.
Payments for downloadable materials, online courses, digital resources, videos, templates, certificates or educational content are non-refundable once access has been provided.
Payments made for coaching sessions, consultations or advisory services are final.
Missed appointments, late arrivals or failure to attend scheduled sessions do not qualify for refunds.
Where employers choose optional paid promotional or premium recruitment services:
Vacancy.ng does not guarantee:
Purchasing an optional premium service increases access to additional resources but does not guarantee employment.
Users agree to contact Vacancy.ng before initiating any chargeback or payment dispute.
Submitting a fraudulent chargeback after receiving a service may result in:
If you believe you have been charged incorrectly or have questions regarding a payment, please contact our support team with:
We will review eligible requests as quickly as reasonably possible.
Vacancy.ng is committed to delivering a reliable employment platform while keeping core services free for both employers and job seekers. By purchasing any optional paid service, you acknowledge that all sales are final and that refunds will only be granted in the limited circumstances outlined in this policy or where required by applicable law.