Refund Policy

At Vacancy.ng, we are committed to providing a professional employment and recruitment platform that supports job seekers with enhanced visibility, career tools, and access to employment opportunities across Nigeria and Africa.

Refund Policy - Vacancy.ng

By subscribing to Vacancy.ng Premium, users gain immediate access to digital services and premium platform features. Due to the nature of these services, all payments made on the platform are generally non-refundable once access has been granted.

Premium Access Includes

Upon successful payment, users may gain access to features including but not limited to:

  • Verified Candidate Badge
  • Priority Employer Visibility
  • Premium Job Access
  • Application Tracking Features
  • Personalized Job Alerts
  • Enhanced Candidate Profile Features
  • Recruiter Discovery Opportunities
  • Career Development Resources
  • Professional Visibility Tools

Because these benefits and digital services become available immediately after activation, Vacancy.ng does not guarantee refunds for:

  • Change of mind
  • Failure to secure employment
  • Inactivity on the platform
  • Incomplete profile setup
  • Employer response delays
  • Personal dissatisfaction unrelated to platform functionality

Refund Eligibility

Refund requests may only be considered under limited circumstances, including:

  • Multiple duplicate payments for the same subscription
  • Technical billing errors caused directly by the platform
  • Unauthorized transactions verified by payment providers
  • Failure of premium activation after successful payment confirmation

All refund review requests must be submitted within 7 days of payment.

Refund Review Process

To request a review, users should contact our support team with:

  • Full name
  • Registered email address
  • Payment reference
  • Date of transaction
  • Description of the issue

Our administrative team will investigate and provide feedback after reviewing the request and payment records.

Subscription & Platform Access

Vacancy.ng Premium is designed to improve professional visibility and provide enhanced recruitment-related tools. However, payment does not guarantee:

  • Job placement
  • Interview invitations
  • Employer responses
  • Employment offers

Recruitment outcomes depend on several factors including qualifications, experience, employer requirements, competition, and market conditions.

Fraud & Abuse Protection

Vacancy.ng reserves the right to:

  • suspend accounts,
  • revoke premium access,
  • deny refund requests,
  • or restrict platform usage

where fraudulent activity, abuse, false information, chargeback manipulation, or misuse of platform services is detected.

Policy Updates

Vacancy.ng may update this Refund Policy periodically to reflect changes in services, pricing, or platform operations. Continued use of the platform after updates constitutes acceptance of the revised policy.

For assistance regarding billing or subscription concerns, users may contact our support team through the official Vacancy.ng contact channels.